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About Usspacer
about us  
ADI BPO operates a 2000 seat business class contact center in Dehradun and is experienced in customer service, lead generation, and data processes. We have a strong focus on training and quality and this combined with the excellent quality of our human resources and robust infrastructure makes us a reliable contact center partner ADI BPO
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About Usspacer
facility
  • Business class facility situated in state government promoted IT Park
  • 120,000 square feet, 800 seats unit expandable to 2000 seats
  • Centrally air-conditioned with a chiller plant
  • Modular workstations
  • DG and UPS backup
  • Data-centre class server room with dedicated twin UPS backup
  • Training rooms equipped with desktops, projectors, and motorised screens
  • Cafeteria and recreation facilities
  • Robust fibre connectivity
  • Strong facility management team
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About Usspacer
technology ADI BPO
  • Provided by client or on our Altitude blended platform
  • Dell servers with fault tolerance
  • Cisco layer 3 switches
  • Cisco Linksys layer 2 switches
  • FortiGate firewall and Trend Micro anti-virus
  • 800 workstations networked on CAT6 cables
  • Dell and HP desktops with TFT monitors
  • Plantronics headsets with noise reduction feature
  • Robust and documented IT processes
  • 24x7 support from IT team to production floor
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About Usspacer
human resources ADI BPO
  • Experienced people have reverse-migrated from Delhi/NCR to Dehradun
  • English, Hindi, Punjabi skill sets available locally
  • Good work ethic
  • Adequate availability of human resources that can be trained
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About Usspacer
operations ADI BPO
  • Virtual command center
  • Experienced personnel and own tools for workforce management
  • Strong focus on reports and analysis
  • Robust systems for process updates
  • Timely client escalations
  • Floor support via experienced team leaders
  • Reward and recognition program for team motivation
  • Knowledge bank available and accessible for all processes
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About Usspacer
quality ADI BPO
  • Experienced quality auditors
  • For every agent, 100 percent of first ten calls and four calls per week thereafter audited
  • Immediate feedback to agents
  • Reporting tools to capture quality scores at agent, team, and process level
  • Training need analysis
  • Delivering 85 percent plus quality scores at process level consistently
  • Regular internal calibration with operations and training
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About Usspacer
training ADI BPO
  • Experienced trainers for certification training
  • Individual and refresher training for weak agents
  • Rigorous recertification process
  • Close interaction between operations, quality, and training
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horiz
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in any form or medium without express written permission is prohibited. Violators of this policy may
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